Shipping + Returns

Once your order has been fulfilled we will contact you by email. When you come to pick up your order please have you order # handy.

Exceptions may apply during holidays. For holiday hours we ask that you call in advance to confirm our hours of business, or check our website for up-to-date shop hours. We are closed for stat holidays.

Our bike delivery service is available to the K1P, K1R and K2P postal codes. We have partnered with a local bike courier, Veloz Courier, to offer our customers in downtown Ottawa a sustainable, zero-emission and quick delivery option for your boogie finds. Once you complete the shipping info and your address is in the zone "local delivery" will pop up as an option if it's available. If you're outside the zone we offer another local delivery option by Gopher It Deliveries.

- Live map tracking, text notifications, and email delivery confirmation

- All orders placed by 11:00 am EST Sunday-Thursday will be delivered the next day.

This service is not available on Stat holidays and shop closures.

We offer local delivery 7 days a week with our partner Gopher It Deliveries.

If your postal code is within the City of Ottawa boundaries we can deliver it!

Orders placed before 11:00 am EST will have same-day local delivery option. If an order is placed after 11:00 am EST it will be delivered the next day.

This service is not available on Stat holidays and shop closures.

If you would like someone else to pick up your order from the store, please give them your order number and name on the order as reference when picking up your order.

Please allow up to 48 hrs for orders to be processed. We do our best to complete orders within 24hrs. This does not include seasonal store closures and stat holidays.

We ship across Canada (excluding Yukon, NWT, Nunavut) We do not ship on stat holidays. During the Canada Post strike we will be using multiple carriers. Unfortunately, our couriers can't guarantee arrival times for shipments due to the increase in their volume from the postal strike. Orders sent prior to the strike may be delayed due to strike action. We are not responsible for items stolen if the carrier has delivered your order. We can open a ticket with the carrier to investigate whether the item was delivered to the address.

Sales tax on your order is calculated based on the applicable taxes on the products purchased and the destination of your order. The provincial and local sales tax laws of your order destination will apply at checkout.

You can track your order through Canada Post. Once you place an order you will receive a confirmation e-mail including a summary of your order, the shipping method selected, the shipping and billing address you provided, and an option to View Your Order. You can review the status of your order, the expected delivery, and the tracking number provided by Canada Post, and choose to receive text message alerts from Canada Post. If you have selected local delivery you will receive notifications from our courier when it has been delivered.

If you would like to add or remove items on your order, we will do our best to make those changes before your package is sent. If you would like to make any changes or cancellations to your order, please e-mail info@boogieandbirdie.ca as soon as possible and we will try to make those adjustments.

We offer a full refund within 14 days of the date of purchase with a receipt. The item must be in original packaging with tags on and unworn if clothing. We can also offer an exchange. If it's a gift, we offer gift receipts and the lucky person can exchange the item for anything in the shop. There are a few exceptions: Seasonal decor, food, sale items and earrings are final sale.

Unfortunately, damages happen sometimes when shipping product. We do our best to ensure your items are protected before they are sent, but it can be rough out there. If your item arrives damaged from its journey, please take a photo of the item and the packaging and e-mail the details to info@boogieandbirdie.ca within 7 days of your package arriving. We want you to be happy and will do our best to fix the situation!